Terms & Conditions

Royal Spice Hut – Bangladeshi Halal Restaurant

Last Updated: 26 October 2026

1. Introduction

Welcome to Royal Spice Hut. These Terms & Conditions govern your use of our website and the restaurant services we provide.

By accessing our website, making a reservation, placing an order or using our services, you agree to the terms applicable to that service.

Business Details

• Restaurant Name: Royal Spice Hut

• Business Operator: OK UK Limited

• Address: 698 High Road, Leyton, London, E10 6JP

• Website: royalspicehut.com

• Email: bablu2009@hotmail.co.uk

• Telephone: 07950 254294

Please read these terms carefully before using our services.

2. Our Services

Royal Spice Hut serves Bangladeshi halal cuisine, including breakfast, lunch and dinner.

Depending on availability, our services may include:

• Restaurant dining

• Table reservations

• Takeaway food orders

• Online ordering and collection

• Food delivery, where available

• Customer enquiries and support

Services may vary depending on restaurant opening hours and operational availability.

3. Table Reservations

Customers may request a table through our website, by telephone or directly at the restaurant.

• Reservations are subject to availability.

• A reservation is confirmed once accepted by the restaurant.

• Customers should arrive at their confirmed booking time.

• If you are running late, please contact us as soon as possible.

• We may release a table if a customer does not arrive and cannot be contacted, subject to any cancellation terms communicated when booking.

• We may contact customers to verify or confirm reservation details.

Customers wishing to cancel or change a reservation should contact the restaurant as early as possible.

Any deposit, cancellation fee or no-show charge must be clearly communicated before the reservation is confirmed and must comply with applicable consumer law.

4. Food Orders

Where takeaway, collection or delivery ordering is available:

• Orders are subject to acceptance and availability.

• Customers must provide accurate contact, collection and delivery information.

• Orders will be prepared following acceptance by the restaurant.

• Preparation and collection times are estimates and may vary during busy periods.

• If an ordered item becomes unavailable, we will contact the customer to arrange a suitable alternative or refund the unavailable item.

An order confirmation or receipt will be provided where the relevant ordering system supports it.

5. Prices and Payments

All menu prices are displayed in pounds sterling (£).

• Applicable taxes and mandatory charges will be included or disclosed as required by law.

• Delivery charges and optional extras will be shown before payment where applicable.

• Customers must pay the total agreed price for their order.

• Accepted payment methods may vary between online, telephone and in-person orders.

• We reserve the right to correct obvious pricing errors before accepting an order.

Customers will not be charged additional fees without appropriate disclosure and agreement.

6. Cancellations and Refunds

We aim to handle cancellations and refund requests fairly and in accordance with UK consumer law.

Table reservations: Customers should contact the restaurant as soon as possible if they need to cancel or reschedule.

Food orders: If an order has not yet entered preparation, cancellation may be possible. Once preparation has started, cancellation may be restricted depending on the circumstances and applicable law.

Incorrect, missing or unsatisfactory orders: Customers should contact the restaurant promptly with details of the issue.

Where customers are legally entitled to a refund, replacement or other remedy, we will honour those rights.

Nothing in these Terms & Conditions limits your statutory consumer rights.

7. Food Allergies and Dietary Requirements

Royal Spice Hut takes food allergies and dietary requirements seriously.

Customers with food allergies, intolerances or special dietary requirements should contact our staff before placing an order.

Information about the 14 legally specified allergens is available from the restaurant.

For takeaway or delivery orders, required allergen information will be made available before purchase and when the food is delivered.

Although we take care during food preparation, ingredients and cooking processes may involve shared equipment or preparation areas.

Customers should discuss their individual requirements with our staff so that we can provide accurate information and explain any relevant cross-contact risks.

For allergen enquiries, please call 07950 254294.

8. Menu Availability and Product Information

Our menu, prices and availability may change.

We aim to keep menu descriptions and prices accurate. However, occasional errors may occur.

Food photographs on our website are illustrative. Actual presentation, portion appearance and garnishes may vary.

We will not substitute an unavailable item without the customer's agreement where the substitution materially changes the order.

9. Delivery and Collection

Where delivery or collection is offered:

• Estimated times may vary because of food preparation, traffic or other circumstances.

• Customers must provide accurate collection or delivery details.

• Customers should be available to receive orders at the agreed time.

• Delivery areas and charges, where applicable, will be communicated before ordering.

If a delivery or collection issue occurs, please contact us so that we can investigate and provide an appropriate solution.

10. Restaurant Conduct

We aim to provide a comfortable environment for all guests.

Customers are expected to treat restaurant staff and other guests respectfully.

We may refuse service or ask a customer to leave where reasonably necessary because of threatening, abusive, dangerous or unlawful behaviour.

Any action will be taken in accordance with applicable law and without unlawful discrimination.

11. Website Use

Visitors must use our website lawfully and responsibly.

You agree not to:

• Attempt unauthorised access to our website or systems.

• Upload malicious software or harmful content.

• Use the website for fraudulent purposes.

• Interfere with website functionality or security.

• Copy or misuse website content in violation of applicable intellectual property rights.

We may restrict access where reasonably necessary to protect our website and users.

12. Intellectual Property

The Royal Spice Hut name, website text, branding, logos, photographs and other original content are owned by or licensed to Royal Spice Hut or OK UK Limited, unless otherwise stated.

You may use the website for personal and lawful purposes.

Commercial reproduction or redistribution of protected content requires permission from the relevant rights holder.

13. Privacy and Personal Information

We respect customer privacy and handle personal information in accordance with applicable UK data protection law.

Information collected through reservations, orders, enquiries or website use is handled as described in our Privacy Policy.

Please review our Privacy Policy for details about personal data, cookies and your rights.

14. Website Availability

We aim to keep our website accessible and working correctly.

However, temporary interruptions may occur due to maintenance, technical issues or circumstances beyond our reasonable control.

We do not guarantee uninterrupted access to our website.

15. Limitation of Liability

We are responsible for losses caused by our breach of contract or failure to use reasonable care and skill where required by law.

We do not exclude or restrict liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Nothing in these terms affects your statutory consumer rights.

16. Third-Party Services

Our website may link to or use third-party services, including payment processors, online ordering platforms or delivery providers.

Third-party services may have their own terms and privacy policies.

We remain responsible for our own legal obligations to customers and do not exclude liability merely because a third-party provider is involved.

17. Changes to These Terms

We may update these Terms & Conditions when necessary to reflect changes to our services, business operations or legal requirements.

Updated terms will be published on our website with a revised date.

Changes will not retrospectively remove rights that customers already have under an existing contract.

18. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be handled in accordance with applicable law, including consumer rights relating to court jurisdiction.

19. Contact Information

If you have questions about these Terms & Conditions, reservations, orders or restaurant services, please contact us:

Royal Spice Hut
Operated by OK UK Limited

698 High Road, Leyton
London, E10 6JP

Telephone: 07950 254294
Email: bablu2009@hotmail.co.uk
Website: royalspicehut.com

---

© 2026 Royal Spice Hut – OK UK Limited. All Rights Reserved.